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Founded in 2008, Zopim is a web-based live chat application focused on helping business and website owners provide excellent service. With just a single office based in Singapore, Zopim has quickly become one of the fastest-growing chat companies, boasting clients large and small.
Not only is it easy to setup, Zopim offers slick and modern design chat bars that are available in different colors and themes to match your own website. It requires absolutely no software downloads and integrates with multiple platforms like WordPress, Shopify, Magento, Drupal, and OScommerce.
For businesses located outside English-speaking countries, Zopim chat software is available in 30 other different languages.
Zopim’s intuitive dashboard allows online chat agents to see real-time information of their visitors, for example which country they are located, which page they are visiting, and how long they have been on the website, and more. You can target visitors to chat with proactively based on those criteria. The analytics graph also lets you track the number of page visits and other important statistics over time.
To keep up with the popularity of mobile usage, Zopim dashboard can be conveniently accessed via iPhone, Blackberry, or any other smartphone wherever you are. Chats are always synced across IM and dashboard, so chat agents can continue the conversation without disrupting previous chats. If online chat agents are not online, web visitors may choose to leave offline messages that go straight to agents’ email inboxes for later reply.
Zopim’s affordable packages start at $9/month for a single user with unlimited chats and color customized chat box. A free plan is available with some limitations, and every Zopim plan comes with a no-obligation 14-day free trial. After the trial, discounts are available for pre-paying for long-term usage in advance.
Have you used Zopim live chat software? If so, please share your experience below.