Choosing the right live chat software can be a confusing decision. There are so many companies that essentially are offering the same thing: the ability to communicate in real-time with your website’s visitors. So why is there such a wide range of prices and features?
The first step is to determine your specific needs:
- What site (or sites) will I install live chat software on?
- Can you install it yourself or will you need some technical help?
- Do you want to be able to customize the look and colors to match the rest of your site?
- Who is going to staff the incoming and proactive chats? How many operators will I have?
Next, do your homework. Some companies may try and sell you a full-fledged CRM system with detailed analytics, tech-support, email delivery service and all the bells and whistles. It might be more than you really need.
And on the other end of the spectrum, some low-cost provider may be leaving out some features that would be really valuable to you and your customers.
Finally, check the reviews. We’ve taken the time to collect honest reviews on the live chat software companies and compile them into one place. In that way, the cream rises to the top and there’s a new level of transparency — you can see behind the glossy websites and read what real customers have to say about their firsthand experience.