The company behind LiveAgent Helpdesk – Quality Unit – was founded way back in 2007.
LiveAgent is an easy-to-use solution for providing online support. As time went by, it has become more and more feature rich so it can withstand comparison with the big guys like Freshdesk, ZenDesk or Kayako. The team is based in Bratislava, Slovakia and founders Viktor Zeman and Andrej Harsani are proud to be considered as role-models in Central Europe’s IT business.
What is truly unique about LiveAgent Help desk software is quality of support they are themselves providing to their customers. With satisfaction rates skyrocketing above 98.6 %, founders and employees know they are up to something really good.
More than 15,000 customers have tried LiveAgent with it’s comprehensive set of features starting with dead-simple copy & paste style implementation of live chat, contact forms, proactive invitations and so on. Fetching messages from Facebook and Twitter is no biggie for LiveAgent as well.
Thinking about mobile apps? Android and iOS are fully supported. Moreover, LiveAgent widgets are responsive and ready to be used in a mobile web environment out of the box. Self-help is another area where LiveAgent shines. It provides support for customer portals, knowledge bases and suggestions for related articles can be easily implemented into chat window itself. LiveAgent would analyze the keywords and provide direct link to knowledge base.
LiveAgent has been designed from the beginning as a platform open to customization. Designing all necessary widgets to your liking is a question of mere minutes. If you would feel like going even deeper, custom CSS styles are supported as well. Changing the appearance of user interface is again question of a few clicks.
Every manager and data analyst can fulfill his most secret dreams with with LiveAgent’s reporting capabilities, which are on a bleeding edge of what is possible in help desk business. Professionals can even use exports to CSV files or APIs to make analysis overview a breeze.
Easy to use migration from other solutions or versatility in a way of having unlimited number of brands and websites under one roof with just one affordable license are another strong areas of LiveAgent. For privacy-concerned customers there is even an option to buy standalone product and host it on their own servers, what is really important these days.
Plans and Pricing
Nevertheless, Quality Unit managed to make its’ software affordable for nearly anyone, including startups. Pricing starts at $19 per month which is pretty impressive for the set of features they offer.
This software is for everyone. Impressive scaling abilities can serve to any businesses from smallest e-shops to Big Shots like 3rd largest smartphone maker Huawei or cell service provider Orange, who have been customers of Quality Unit for years now with great results and huge improvements in quality of support they provide.
There is a free 14-day trial for testing purposes with an option of prolonging this period for in-depth try outs. Getting help is simple as one click on their website, where support agents are prepared to respond to inquiries 24/7 – no matter if you use highest and most expensive plans or just thinking about starting trial.
Support agents, developers and even founders are involved in daily operations. Getting email or ticket response from CEO himself is business as usual. Cooperation and understanding of each other within whole company is the key to making everyone involved – including customers – feel happy and taken care of.
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